BBA Aviation ERO Customer Survey

1. Company: *

2. Email Address:

3. Name: *

4. Title:

5. Registration Number(s):

6. Engine Serial Number(s): *

7. Work Order Number(s):

Work performed

9. What type of work was performed: *

Overhaul

Hot Section

Repair

Other:

10. On a scale of 1-4, please rate our performance in the areas listed below (1 = Strongly Disagree, 2 = Disagree, 3 = Agree, 4 = Strongly Agree): *

	1	2	3	4	N/A
Good communication during repairs
Did we meet delivery expectations?
Did we meet engine quality expectations?
Did we meet the overall service expectations?

11. Did we meet invoice expectations: *

Yes

If you answered "No' to Q11?

Was the invoice price higher than after inspection estimate:

Yes

Was the invoice price higher than original proposal:

Yes

12. Other comments regarding the invoice:

13. Would you like a follow-up call from our sales or service representative: *

Yes

If "no", why not:

15. Please add any comments on how we can improve our support services::